DewMart Account Deletion Policy

DewMart Customer Account Deletion

You can request the deletion of your DewMart customer account using any of the following methods:

1. Delete Your Account Through the DewMart App

1. Open the DewMart app and log in to your account.
2. Go to Profile.
3. Tap Delete Account.
4. Follow the instructions and confirm your account deletion request.

2. Delete Your Account Through the Website

1. Visit the DewMart website: https://dewmart.market/user-account 
2. Log in to your account.
3. Navigate to Profile Info.
4. Select Delete Account.
5. Follow the instructions and confirm your deletion request.

3. Request Account Deletion by Email

You can also request account deletion by sending an email to our support team.

1. Email: contact@dewmart.market
2. Subject: Delete Customer Account
3. Required Information:
4. Full name registered with the account
5. Registered phone number or email address
6. Any additional information required to verify account ownership

What Happens After Account Deletion?

Once your account deletion request has been verified and processed:

1. Your customer account access will be deactivated.
2. Personal information associated with your account will be deleted or anonymized, where applicable, in accordance with our Privacy Policy and applicable laws.
3. Certain order, payment, transaction, or other records may be retained when required for legal, regulatory, tax, fraud prevention, or dispute resolution purposes.
4. Information that must be retained will be securely stored and handled in accordance with applicable legal requirements.

Processing Time: Account deletion requests are generally processed within 7–15 business days after successful verification. Processing time may vary depending on the nature of the request and any applicable legal or regulatory requirements.

Need Help?

For assistance with your account deletion request, please contact:

1. Email: contact@dewmart.market
2. Phone: +91 8591442116

DewMart Vendor Account Deletion

You can request the deletion of your DewMart Vendor account using either of the following methods:

1. Delete Your Account Through the DewMart Vendor App

1. Open the DewMart Vendor app and log in to your account.
2. Go to Profile.
3. Tap Delete Account.
4. Follow the instructions and confirm your account deletion request.

2. Request Vendor Account Deletion by Email

You can request the deletion of your DewMart Vendor account by contacting our support team.

1. Email: contact@dewmart.market
2. Subject: Delete Vendor Account
3. Required Information:
4. Full name registered with the vendor account
5. Registered phone number or email address
6. Registered shop or business name
7. Any additional information required to verify account ownership

What Happens After Vendor Account Deletion?

Once your vendor account deletion request has been verified and processed:

1. Your vendor account access will be deactivated.
2. Personal information associated with your vendor account will be deleted or anonymized, where applicable, in accordance with our Privacy Policy and applicable laws.
3. Certain order, payment, transaction, business, tax, or other records may be retained when required for legal, regulatory, tax, fraud prevention, or dispute resolution purposes.
4. Any information that must be retained will be securely stored and handled in accordance with applicable legal requirements.

Processing Time: Vendor account deletion requests are generally processed within 7–15 business days after successful verification. Processing time may vary depending on the nature of the request and any applicable legal or regulatory requirements.

Need Help?

For assistance with your vendor account deletion request, please contact:

1. Email: contact@dewmart.market
2. Phone: +91 8591442116

Implementation Note

Before publishing, verify that the Delete Account option is available in both the DewMart Customer and Vendor apps. Ensure the actual deletion process, retention periods, and processing timelines match your implemented functionality and Privacy Policy.