Privacy Policy

Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how Dewmart  (“we”, “us”, “our”) collects, uses, and protects information when you use:

DewMart website —  https://dewmart.market

DewMart Customer app

DewMart Vendor app

Together, these are called “DewMart services”.

1. Information we collect

Depending on whether you use DewMart as a customer or a vendor, we may collect:

Customers

Name, email address, phone number, user ID

Delivery / billing address

Profile photo (if uploaded)

Order and purchase history

Payment-related details needed for checkout (processed via payment partners where applicable)

Location data (when allowed) for maps and delivery

In-app messages and support ticket content / attachments

Search and usage activity needed to run the service

Device IDs / push tokens for notifications

Vendors

Name, email address, phone number, user ID

Shop / business profile details

Uploaded product photos, videos, or documents

Order and sales history

Bank / payout details (where provided)

Location data for maps and delivery-related features

Device IDs for notifications and app functionality

Search and usage activity needed to run the service

We do not intentionally collect sensitive data such as race, religion, political beliefs, sexual orientation, or health information.

2. How we use information

We use your information to:

Create and manage customer and vendor accounts

Process orders, refunds, deliveries, and support requests

Enable vendor tools such as products, orders, and payouts

Show products, search results, and order status

Send OTP, login, and order-related notifications

Improve security, performance, and customer service

Prevent fraud and misuse

Meet legal, tax, and regulatory requirements

We do not sell your personal information for advertising.

3. Sharing of information

We do not sell your personal information. We may share data only when needed with:

Delivery partners / sellers to fulfill orders

Payment / payout partners to process payments

Trusted service providers (hosting, SMS/OTP, notifications, maps) under our instructions

Authorities, if required by law

4. Data security

We use reasonable security measures to protect your data. Data sent between our apps/website and servers is encrypted in transit (HTTPS).

5. Data retention

We keep information only as long as needed for account management, orders, support, and legal requirements. When no longer needed, we delete or anonymize it where possible. Some order/transaction records may be retained longer when required by law, tax, fraud prevention, or disputes.

6. Account deletion

You can request deletion of your customer or vendor account and related data here:

https://dewmart.market/business-page/account-deletion

Or email: contact@dewmart.market

Processing time is usually 7–15 business days after verification.

7. Children’s privacy

DewMart services are intended for users aged 18 and above. We do not knowingly collect data from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

9. Contact us

BinaryBrill Digital

 Address: C-205, Industrial Area Phase-8B

 Email: contact@dewmart.market

 Phone: +91 8591442116